You can manage your subscription through your customer account portal. Simply log in using the same email address you signed up with and click ‘Subscriptions’ in your customer account.

Life's busy, but were not risking any bad hair days here with our flexible subscription service to keep you topped up with all your favourite hair products as and when you need it so you’ll never miss a wash day again. Here's how it works...

Step 1- Join our flexible subscription by finding your favourites, selecting subscribe & save and choosing your delivery frequency on the product page.

Step 2- You'll be billed for your purchase as normal, and then billed for all future orders at the point of dispatch according to your delivery frequency.

Step 3- From then on, you'll be charged every 4-8 weeks (depending on the schedule you've chosen) and the products will be sent out shortly after that. Please note that we will always email you about upcoming charges a couple of days before they are due.

The subscription is completely flexible and you can set your delivery schedule to a frequency that suits you depending on how quickly you get through your products, so it can perfectly fit with your routine. For each delivery you can add products, swap some out, or reduce your order size depending on your needs, its entirely up to you.

By going on subscription, you can make savings compared to buying on an ad hoc basis. There is a minimum of 2 billing cycles contract for being on the subscription then after this you can opt out at any time.

You can skip or reschedule your order in your customer account portal. Each scheduled delivery will have a 'Skip payment' button next to it, which you can use to skip the charge. You can reschedule by clicking on the 'Reschedule' button next to the delivery date.

Of course! You can add products to your subscription in the customer account portal. Just click on the 'Edit' button in the products card and edit, remove or add products to your subscription.

Adjust your quantity in your subscription in the customer account portal by clicking on the 'Edit' button in the 'Items' card and edit quantity, remove or add other products to your subscription.

You can adjust the delivery frequency of your products in the customer account portal. Just click on the 'Edit' button in the 'Subscription' card and change the 'Repeats Every' timing so it fits in perfectly with your lifestyle, you never have to run out of your favourite hair products again!

If your subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Pausing your subscription allows you to temporarily stop automatic renewals and deliveries while keeping your 5% subscription discount intact. This flexibility means you can take a break when needed without losing your benefits.

Step 1- Access the customer account portal using the link from your subscription confirmation email or by logging into your account on Moo & Yoo.

Step 2- Locate the 'Subscription' section and select the option to pause.

Step 3- When you're ready to resume, simply reactivate your subscription, and your 5% discount will automatically apply to your future orders.

Important- Pausing is only available after completing at least two subscription cycles unless you have selected to subscribe to an existing product bundle. This ensures the terms of the initial subscription commitment are met.

You can cancel your subscription anytime after the initial order period, provided you have completed at least two subscription cycles. This ensures that the terms of the initial subscription commitment are fulfilled. This does not apply to subscriptions of existing product bundles, where you can cancel anytime.

Step 1- To cancel your subscription please access your customer account portal and locate the 'Subscriptions' section. Here you will be able to access and manage your subscriptions.

Step 2- There will be a 'Cancel' button located with your subscriptions where you will be able to cancel all upcoming orders (providing they have not already been processed). Once cancelled, you will receive an automated cancellation confirmation email from Moo & Yoo. If you need assistance, email us directly with your subscription ID and order details. We're here to help and make the process as smooth as possible. 

Note- Once canceled, you will no longer receive future shipments, and any discounts associated with your subscription will no longer apply. If you decide to subscribe again, you will need to set up a new subscription.