As Moo & Yoo is a Scottish company we wanted a Scottish icon to represent us. We feel the luscious locks of the beautiful highland cow represents us well!

Yes! We are thrilled to share that Moo & Yoo is now officially B Corp certified! This milestone represents years of dedicated work towards sustainability, social responsibility, and making a meaningful impact. At Moo & Yoo, B Corp certification is more than just an achievement - it’s a commitment to uphold the highest standards for positive impact on both people and the planet. Becoming B Corp certified confirms that Moo & Yoo is committed to balancing purpose with profit, placing people and the planet at the heart of our decisions.

B Corp certification is awarded to companies that meet rigorous standards for social and environmental responsibility, transparency, and accountability. Unlike other certifications, becoming a B Corp requires a deep dive into every aspect of our business, from sourcing and packaging to how we treat our employees and engage with our community. This thorough process is what makes B Corp certification such a valuable mark of trust and integrity.

A good hair care routine always starts in the shower. Everyone’s hair and needs is entirely unique to them so we recommend starting with your core products (shampoo and conditioner) and building your routine up from there.

After using our miracle shampoo use either our miracle conditioner OR miracle mask! A hair mask is essentially a really thick intensive conditioning treatment so when using this product there is no need to use a conditioner additionally.

We recommend having a summer and winter hair care routine as your needs will change with the seasons. During the summer, heat is your main concern so your focus will be on lighter protective products like our Miracle Milk. During winter, the cold can dry out your hair so you want to focus more on your rich deeply moisturising products such as our Miracle Mask.

A full explanation on why this happens is over on our blog linked here - Changing Your Haircare Routine For The Seasons

When washing your hair we recommend shampooing your hair twice before following with conditioner. We also recommend daily using a moisturising product like our Miracle Milk on the length of your hair to keep it hydrated. This helps keep your hair looking and feeling fresh between washes.  We have a full hair wash routine over on our blog - How Should I Be Washing My Hair?

A heat protectant shouldn’t be saved only for when you are using your heat tools! This is such an important product to be using on your hair when drying your hair, styling and even daily outside during summer! We have a full blog article on this, read - Hair Heat Protection - Why Is It So Important?

Our Miracle Mask is a treatment that helps to repair and restore dry or damaged hair back to health by deeply nourishing and moisturising your hair.

Everyone’s hair and lifestyle is different so this completely depends on you as an individual! This is a bit of trial & error and what works for you may not
work for someone else. As standard we would once a week for 10-15minutes.

We have a blog post that can help you navigate your personal hair mask routine, Visit Mask Up - The Hair Edition

We currently ship to the UK. Keep an eye out for updates!

Shipping is free on UK orders over £30. Orders under £30 cost £2.95 to ship.

We currently ship to the UK. All orders will be dispatched within 2 working days provided all items from your order are in stock. 

Yes! Unless the product is damaged, faulty or not as described you will be responsible for the cost of returning them to us. You have a legal obligation to take reasonable care of the products while they are in your possession.

We will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us. We will refund you on the credit card or debit card used by you to pay for the products.

True Yoo Collective is our way of showing our appreciation for you! Earn points with every purchase, as well as other activities like referring a friend, signing up to our newsletter and more! Redeem your points for exclusive discounts and rewards with Moo & Yoo,  so the more you collect the more you save.

Everyone is welcome! As long as you’ve created an account on mooandyoo.com using your name and email address, you automatically become a member and start earning points. If you previously had an account with us, you will automatically be enrolled toTrue Yoo Collective.

You can earn points for all sorts of activities, including making a purchase, referring friends, following us on socials, signing up to our newsletter and more! For every £1 you spend you will get 5 points. TRUE YOO COLLECTIVE points will not be awarded for the purchase of Moo & Yoo Gift Cards. To see all the ways you can earn points click the *Earn Points* tab in the menu.

You will be able to see your points balance on your True Yoo Collective rewards page when you are logged in.

Points will be credited to your account after a 14-day pending period once you place your order.

Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

No there is no limit, the more activities you complete the more you will earn! All points earned via purchases must be a verified purchase via mooandyoo.com only.Go ahead and earn as many as you can!

You are unable to combine True Yoo Collective rewards with other store discount codes in one order. Please choose to either use your redeemed reward or apply the store discount code.

* **Approved:** These points can be redeemed on rewards immediately

* **Pending:** These points are need to be verified before you can redeem them. This typically applies to purchases and referrals 

* **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

Your pending points will become cancelled and will be removed from your account.

Your balance will go down if you, or someone you referred, cancelled or returned a purchase. It can also change if a purchase has not been made within a 12 month period and therefore your points have expired.

Loyalty points will expire after 12 months, if no purchase is made within that 12 month period. If a purchase is made, all points renew for a further 12 month from the date of that purchase.

As long as you're signed up to our Moo & Yoo  marketing emails, we'll email you14 days before your points are about to expire so you have plenty of time to redeem them or make another purchase to reactivate them for another 12 months.

It can sometimes take a few minutes for us to process your activity and provide your points. Points from referring a friend will show in your account 14 days after your friend has completed their purchase. If your friend cancels or returns their purchase your points earned from this action will be removed.

Not directly - please redeem your points for a voucher which can then be applied during checkout. Please note your voucher will be valid for 6 months from the date you redeem it.

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Just contact us and we'll re-enroll you. However, all points earned in your previous account will; be lost and your point total will begin from zero again.

Please contact our customer care team at info@mooandyoo.com for any further queries or feedback you may have.

You can manage your subscription through your customer account portal. Simply log in using the same email address you signed up with and click ‘Subscriptions’ in your customer account.

Life's busy, but were not risking any bad hair days here with our flexible subscription service to keep you topped up with all your favourite hair products as and when you need it so you’ll never miss a wash day again. Here's how it works...

Step 1- Join our flexible subscription by finding your favourites, selecting subscribe & save and choosing your delivery frequency on the product page.

Step 2- You'll be billed for your purchase as normal, and then billed for all future orders at the point of dispatch according to your delivery frequency.

Step 3- From then on, you'll be charged every 4-8 weeks (depending on the schedule you've chosen) and the products will be sent out shortly after that. Please note that we will always email you about upcoming charges a couple of days before they are due.

The subscription is completely flexible and you can set your delivery schedule to a frequency that suits you depending on how quickly you get through your products, so it can perfectly fit with your routine. For each delivery you can add products, swap some out, or reduce your order size depending on your needs, its entirely up to you.

By going on subscription, you can make savings compared to buying on an ad hoc basis. There is a minimum of 2 billing cycles contract for being on the subscription then after this you can opt out at any time.

You can skip or reschedule your order in your customer account portal. Each scheduled delivery will have a 'Skip payment' button next to it, which you can use to skip the charge. You can reschedule by clicking on the 'Reschedule' button next to the delivery date.

Of course! You can add products to your subscription in the customer account portal. Just click on the 'Edit' button in the products card and edit, remove or add products to your subscription.

Adjust your quantity in your subscription in the customer account portal by clicking on the 'Edit' button in the 'Items' card and edit quantity, remove or add other products to your subscription.

You can adjust the delivery frequency of your products in the customer account portal. Just click on the 'Edit' button in the 'Subscription' card and change the 'Repeats Every' timing so it fits in perfectly with your lifestyle, you never have to run out of your favourite hair products again!

If your subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Pausing your subscription allows you to temporarily stop automatic renewals and deliveries while keeping your 5% subscription discount intact. This flexibility means you can take a break when needed without losing your benefits.

Step 1- Access the customer account portal using the link from your subscription confirmation email or by logging into your account on Moo & Yoo.

Step 2- Locate the 'Subscription' section and select the option to pause.

Step 3- When you're ready to resume, simply reactivate your subscription, and your 5% discount will automatically apply to your future orders.

Important- Pausing is only available after completing at least two subscription cycles unless you have selected to subscribe to an existing product bundle. This ensures the terms of the initial subscription commitment are met.

You can cancel your subscription anytime after the initial order period, provided you have completed at least two subscription cycles. This ensures that the terms of the initial subscription commitment are fulfilled. This does not apply to subscriptions of existing product bundles, where you can cancel anytime.

Step 1- To cancel your subscription please access your customer account portal and locate the 'Subscriptions' section. Here you will be able to access and manage your subscriptions.

Step 2- There will be a 'Cancel' button located with your subscriptions where you will be able to cancel all upcoming orders (providing they have not already been processed). Once cancelled, you will receive an automated cancellation confirmation email from Moo & Yoo. If you need assistance, email us directly with your subscription ID and order details. We're here to help and make the process as smooth as possible. 

Note- Once canceled, you will no longer receive future shipments, and any discounts associated with your subscription will no longer apply. If you decide to subscribe again, you will need to set up a new subscription.