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FAQ

FAQ

What was your inspiration for the name Moo & Yoo?

As Moo & Yoo is a Scottish company we wanted a Scottish icon to represent us. We feel the luscious locks of the beautiful highland cow represents us well!

What product do you recommend starting with?

A good hair care routine always starts in the shower. Everyone’s hair and needs is entirely unique to them so we recommend starting with your core products (shampoo and conditioner) and building your routine up from there.

Should you use the conditioner and hair mask together or separate?

After using our miracle shampoo use either our miracle conditioner OR miracle mask! A hair mask is essentially a really thick intensive conditioning treatment so when using this product there is no need to use a conditioner additionally.

Should I be changing my hair care routine? If yes, when?

We recommend having a summer and winter hair care routine as your needs will change with the seasons. During the summer, heat is your main concern so your focus will be on lighter protective products like our Miracle Milk. During winter, the cold can dry out your hair so you want to focus more on your rich deeply moisturising products such as our Miracle Mask.

A full explanation on why this happens is over on our blog linked here - Changing Your Haircare Routine For The Seasons

How do I keep my hair fresher for longer?

When washing your hair we recommend shampooing your hair twice before following with conditioner. We also recommend daily using a moisturising product like our Miracle Milk on the length of your hair to keep it hydrated. This helps keep your hair looking and feeling fresh between washes.  We have a full hair wash routine over on our blog - How Should I Be Washing My Hair?

When should I use a heat protectant on my hair?

A heat protectant shouldn’t be saved only for when you are using your heat tools! This is such an important product to be using on your hair when drying your hair, styling and even daily outside during summer! We have a full blog article on this, read - Hair Heat Protection - Why Is It So Important?

What is a hair mask? When should I be using one?

Our Miracle Mask is a treatment that helps to repair and restore dry or damaged hair back to health by deeply nourishing and moisturising your hair.

Everyone’s hair and lifestyle is different so this completely depends on you as an individual! This is a bit of trial & error and what works for you may not
work for someone else. As standard we would once a week for 10-15minutes.

We have a blog post that can help you navigate your personal hair mask routine, Visit Mask Up - The Hair Edition

SHIPPING FAQ

What countries do you ship to?

We currently ship to the UK & USA. Keep an eye out for updates!

How much is shipping?

Shipping is free on UK orders over £20 & US orders over $40. Orders under £20 cost £4.95 to ship and for US orders under $40 shipping costs $10.

How long will my order take to dispatch?

We currently ship to the UK & USA. All orders will be dispatched within 2 working days provided all items from your order are in stock. 

RETURNS FAQ

Am I able to return a product?

Yes! Unless the product is damaged, faulty or not as described you will be responsible for the cost of returning them to us. You have a legal obligation to take reasonable care of the products while they are in your possession.

When will I be refunded for my return?

We will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us. We will refund you on the credit card or debit card used by you to pay for the products.